Refund policy

RETURN POLICY

We accept returns only in specific cases.

Return Conditions:

  • Product must be unused and in original packaging

  • Return request raised within 48 hours of delivery

  • Applicable only for damaged, defective, or incorrect items

Return Process:

  • Email us at antaradeb199596@gmail.com

  • Share order ID and issue details

  • Our team will guide you through the return process

Return pickup availability depends on your location and product type.

REFUND POLICY

We strive to ensure complete customer satisfaction. However, if you are not happy with your purchase, refunds are handled under the following conditions:

Eligibility for Refund:

  • Product received is damaged or defective

  • Wrong product delivered

  • Missing items in the order

Refund Process:

  • Customers must contact us within 48 hours of delivery

  • Provide clear photos/videos of the issue

  • Once approved, refunds will be processed to the original payment method

Refund Timeline:

Refunds are initiated within 7 business days after approval. Bank processing times may vary.

⚠️ Refunds are not applicable for change of mind or incorrect address provided by the customer